Alder faces class action lawsuit over allegedly ‘relentless’ debt collection robocalls


Alder Holdings, LLC is facing a proposed class action lawsuit that claims the home security provider continued to place robocalls on consumers’ cellphones even after requesting that the calls be stopped.

The 12-page lawsuit alleges that the defendant’s debt collection calls violate the Telephone Consumer Protection Act (TCPA), a federal law that prohibits the use of automatic dialing equipment to make certain types of calls. calls unless a recipient has provided express written consent to be contacted. .

The two plaintiffs in the case are residents of Flint, Michigan, who say they received no less than 20 robocalls from Alder on each of their cell phones after individually requesting that the calls stop.

According to the lawsuit, the plaintiffs originally signed up for Alder’s home security services in 2016. The consumers canceled the services in February 2022 by submitting a cancellation form to the defendant via email, the filing says.

The case alleges, however, that Alder, “[f]or for some unknown reason,” did not agree to the plaintiffs’ request for cancellation and instead began making collection calls to their cell phones in an attempt to collect the allegedly overdue balance on their account.

According to the lawsuit, one of the plaintiffs informed Alder that their March 2022 payment would be their last given that they had canceled their services with the company. Alder nevertheless continued to place collection calls on plaintiffs’ cell phones despite their multiple attempts to cancel home security services, according to the case.

Although the plaintiffs responded to some of the calls in April 2022 and informed Alder that they disputed his claim that they owed a balance in their account and requested that the collection calls cease, their dispute and claim “did on deaf ears,” according to the lawsuit. .

The case claims it was obvious to the plaintiffs that Alder’s phone calls used artificial or pre-recorded voice because the defendant left “identical” voicemails whenever consumers did not answer. According to the case, the voicemails all included a “monotonous” voice which stated the following message:

“This [sic] your Alder home security provider calling with an important message regarding your account. This is an urgent matter, so it is important that you contact us as soon as possible at 801-441-1636. Thank you and we look forward to hearing from you.

The lawsuit goes on to claim that a plaintiff told an Alder representative to stop calling because the robocalls were harassing and disruptive. In response, the rep informed the complainant that the calls did not constitute “harassment” and that they would continue until “the bill is paid,” according to the case.

According to the lawsuit, Alder’s “incessant robocalls” invaded the plaintiffs’ privacy and caused them “actual harm.”

The lawsuit appears to represent anyone in the United States on whose cellphone Alder or a third party acting on its behalf made or caused to be made a call using an artificial or pre-recorded voice without the person’s consent at any time. time over the past four years and through the class certification date.

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