Florida Power & Light Co. has agreed to a $500,000 settlement with lead plaintiff Desiree Brown to resolve allegations that it violated the Florida Consumer Collection Practices Act, or FCCPA, with excessive emails.
The settlement benefits Floridians who received debt collection emails from Florida Power & Light Company between 9 p.m. and 8 a.m. EST from October 16, 2019 through October 15, 2021.
Florida Power & Light is a electronic services company which provides power to more than 12 million people across the state. The company prides itself on providing “clean, affordable, reliable electricity” to Floridians.
Although the company has won several customer satisfaction awards in recent years, consumers claim that the company violates customer rights through debt collection emails.
According to Brown, Florida Power & Light allegedly sent harassing debt collection emails to consumers outside authorized hours. According to the plaintiff in the class action lawsuit against the company, these emails violate the FCCPA.
The FCCPA is Florida’s answer to the federal government Fair Debt Collection Practices Act. Under the FCCPA, several collection practices are prohibited, including sending debt collection communications to customers between 9 p.m. and 8 a.m. local time.
Despite these regulations, the company allegedly sent the complainant several emails regarding her delinquent account before 8 a.m. local time. These emails caused inconvenience and inconvenience, the plaintiff argues.
“Plaintiff’s phone rings whenever she receives an email communication due to her need to quickly monitor her communications for family and personal purposes,” the FCCPA class action says.
“Due to the defendant’s violent conduct, the plaintiff’s phone rang at unusual hours in the morning and evening.”
Florida Power & Light has admitted no wrongdoing, but has agreed to resolve the class action lawsuit against it with a $500,000 settlement.
Under the terms of the settlement, class members may receive a proportionate share of the settlement fund.
Payout amounts will vary depending on the number of claims filed with the settlement, though class attorneys estimate payouts will be between $1 and $5. Payments may be higher or lower depending on the number of class members participating in the settlement.
Although the settlement provides for cash payments, the terms of the agreement do not erase any debt owed to Florida Power & Light. Participation in the Brown FCCPA settlement does not mean that Class Members are not obligated to pay their debts to the Company.
The exclusion and objection deadline is June 20, 2022.
The final settlement approval hearing is scheduled for July 22, 2022.
In order to receive payment from the Brown FCCPA settlement, Class Members must submit a valid Claim Form by June 20, 2022.